Facilitation (Certified Professional Facilitator^®)

Project management Certified Project Management Professional^®)

Successful planning, scheduling, and allocation of developer resources, department administration, budgeting, personnel management

Leading, motivating, and training team members to deliver quality solutions and support for customers

Proven leader with excellent interpersonal skills

JAD Facilitator

Responsible for developing standards and best practices

Responsible for department's training including outsourced training, in-house training, and direct teaching

Awarded Health Net's Heart and Soul award for excellence at work and in the community

JAD Facilitator

Project Lead

Designed, developed, and implemented healthcare payer and provider EDI systems

JAD Facilitator

Project Lead

Developed policies, procedures, and training programs

Developed CASE technology tools

Led development and delivery of standard, packaged software as well as custom-built software

Established and managed the professional Information Systems Department

Established policies and procedures

Managed the analysis, design, development, scheduling, delivery, and support of systems

Responsible for in-house presentations, inter-company presentations, and presentations at trade shows

Served in an advisory capacity to the Corporate Controller and the Board of Directors

Project lead

Responsible for custom and packaged software projects and medical office software

Responsible for entire development life-cycle from JAD facilitation to implementation and customer support

Project lead for the development and delivery of a wide variety of software products

Responsible for company quality assurance procedures

Software I developed in 1979 is still in use in hundreds of medical practices across the country

Bachelor of Science, Organizational Behavior

Associate of Arts, Computer Studies